Job Description

Client Solutions Professional (Cox Business) Great relationships don't just happen - they're built with trust, authenticity, and curiosity. If you have the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability, and growth. Our solutions include internet, networking, cloud, and connected technologies. We're seeking a Client Solution Professional who loves connecting with people and making an impact. This role offers the opportunity to build relationships, create lasting solutions, and help businesses succeed while driving revenue and advancing your career. Ready to work with a team invested in your success? Let's talk! What's in It for You? As a Cox employee, you could enjoy: A competitive salary plus bonus/incentive plans A pro-sales culture that values your contributions Excellent work-life balance, flexible time-off policies, and accommodating schedules A collaborative environment with 3 days of in-office work Comprehensive healthcare options for individuals and families Generous 401(k) with company match Inclusive parental leave, fertility coverage, and adoption assistance Professional development and continuing education opportunities Financial wellness resources What You'll Do You will be the key to keeping our small-to-medium business customers satisfied, loyal, and thriving. Your mission is to reduce churn by solving problems, offering tailored incentives, and uncovering upsell opportunities. Your responsibilities include: Resolving customer issues through disconnect calls with creative solutions and offers Informing customers about referral programs, new products, and upgrades via outbound calls Reaching out to customers nearing contract expiration to secure renewals and upsell opportunities Negotiating pricing, promotions, and terms while performing relevant calculations Troubleshooting service, pricing, or technical issues Collaborating with sales support to resolve installation or service challenges Educating customers on maximizing their Cox Business products and services Managing sales orders and providing insights to marketing for strategic improvements Who You Are An empathetic listener with problem-solving skills. Key qualifications include: Minimum 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree Proficiency with computers and business software Preferred Associate degree or technical certification in a related field B2B sales experience with a proven quota track record Background in revenue generation or customer retention roles Experience in the communications industry or with major vendors Your next big opportunity starts here. Apply to Cox today! Compensation ranges from $17.02 to $25.48 per hour, with an annual incentive/commission target of $28,340.00. Benefits Employees receive at least 16 hours of paid time off monthly, 7 paid holidays, and additional leave options such as bereavement, voting, jury duty, volunteer, military, and parental leave. Applicants must be authorized to work in the U.S. without sponsorship. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job functions: Consulting, IT, Sales Industries: Technology, Media #J-18808-Ljbffr

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