Brooklyn, New York Salary range: $24.50/hr - $31.32/hr The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent conducts business ethically, thoroughly communicating to current and prospective clients the facts and features of the various products, accounts, and services that Apple Bank has to offer. This position is responsible for opening new accounts, processing monetary transactions, when necessary, resolving customer issues and building relationships based on trust. The CSR recommends solutions based on customer needs and refers the customer to a licensed representative of ABS Associates of NY, Inc. when appropriate and also builds mutually beneficial and long-term relationships, providing a positive customer experience, as well as exceeding service expectations.
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