Job Description
New England Cryogenic Center (NECC) was founded in 1971 and is considered one of the pioneers in processing and cryopreservation of human cells and tissue.
The Customer Service Representative supports multiple departments: operations, sales, and billing. They are responsible for incoming calls from customers across the NECC business lines, outgoing calls for billings needs, and internal operations tasks that support the business lines. They are to provide quality, informational service for potential customers, help existing clients with any billing needs/questions, and triage calls that require escalation or specialty responses.
We are seeking a full-time Bilingual English/Spanish Customer Service Representative to join our Marlborough, MA team. The schedule is working Monday through Friday from 8:30am-5:00pm.
What You'll Do:
What You'll Bring:
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