Job Description
Salary:
Why LoanPro:
We want to change how the future of finance works. Were working to change finance to be highly personalized. It changes who has access to capital. It changes personal finances. It can have a ripple effect on everything you do. LoanPro unlocks finance. -Rhett Roberts, CEO
At LoanPro, we're more than just a fintech companywere transforming the lending landscape. With over $18 billion in loans managed across North America, LoanPro isn't just growingit's leading the industry transformation.
How we do what we do:
Steve Jobs was once asked what he was most proud of at Apple. Was it the iPhone? Was it the iPad? Steve Jobs replied it was the team that built Apple. Thats what Im most proud of
here at LoanPro- the team that builds LoanPro. We do what we do because of our people. -Rhett Roberts, CEO
At the heart of our success are our exceptional employees, whose talent, passion, and dedication fuel the growth and profitability of our company. As a next-generation SaaS platform, we deliver core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes.
What youll own:
As a Customer Success Manager, your primary responsibility is to foster strong relationships with a diverse portfolio of clients. This role involves understanding the unique needs and challenges of individual customers within your assigned market segment and proactively addressing their concerns. From onboarding to ongoing advocacy, you'll work closely with customers to ensure they maximize the value of the product or service, identifying opportunities for upselling or cross-selling when appropriate. Communication and operational skills are crucial as you determine the most effective ways to have routine touch points with your customer base. You will serve as the main point of contact, providing guidance, troubleshooting, and delivering exceptional customer experiences. Additionally, you will analyze customer data to identify trends, propose improvements, and collaborate with cross-functional teams to enhance overall customer satisfaction and retention.
Essential Job Functions:
What you'll need for success:
Benefits of the Role:
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