Job Description

Digital Web And App Coordinator

Here's your chance to join our award-winning agency, ICF Next. We're searching for our next Digital Web And App Coordinator to support local government clients. You'll make a real impact working with clients to address their web and app needs, solve key their key issues, drive change, and grow our business.

As our next Digital Web And App Coordinator, you will play a crucial role in enhancing our client's digital presence and ensuring a seamless user experience for their customers. You will project manage and optimize our client's website and mobile app, analyze performance metrics, and collaborate with cross-functional teams to drive digital projects to success. If you are a strong digital communicator by nature, driven by deadlines, and have a keen eye for details, we'd love to talk to you. If your work experience includes knowledge of the transportation sector, then you just may be who we're looking for.

Key Responsibilities:

• SEO and Analytics: Optimize web and app content for search engines to improve visibility and search rankings. Monitor performance metrics and provide insights for continuous improvement.
• Website and App Management: Project manage and assist with updates to websites and apps. Monitor performance metrics and provide insights for continuous improvement.
• User Experience (UX): Ensure a seamless and intuitive user experience across all digital platforms. Conduct regular usability testing and gather user feedback to inform design and functionality improvements.
• Project Coordination: Coordinate digital projects from inception to completion, working closely with cross-functional teams to meet deadlines and achieve project goals.
• Technical Support: Troubleshoot and resolve technical issues related to the website and app. Provide support to users and internal teams as needed.
• Compliance and Accessibility: Ensure all digital content complies with industry standards, including accessibility guidelines and data privacy regulations.

Basic Qualifications:

• Bachelor's degree or comparable experience required.
• 3+ years of experience in website and app management, including experience with Jira and WordPress.
• Candidate must be located in Raleigh, NC or the surrounding area (within a commutable distance of the client office)

Preferred Qualifications:

• Experience within or understanding of the local players in the Research Triangle regional transportation sector is a plus.
• A focus on service, responsiveness, and superior client service.
• Experience working collaboratively with a digital and creative department to conceive, create, and deliver outstanding digital communications is a plus!
• Experience collaborating with cross-functional teams to develop effective local marketing campaigns with measurable results.

Professional Skills:

• Excellent verbal, interpersonal, and written communication skills.
• Strong organizational skills and attention to detail.
• Responsive and open to feedback.
• Strong analytical, problem-solving, and decision-making capabilities.
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Creative thinker with innovative approach to problem solving.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel).
• Knowledge of marketing analytics platforms such as Google Analytics.
• Ability to be flexible to handle multiple priorities.

Location: This role is based in Raleigh, NC with an expectation to work onsite at the client office 4 - 5 days a week.

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at Candidateaccommodation@icf.com.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is $67,020.00 - $125,327.00 N Carolina Client Office (NC88).

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