Description:
Five Iron Golf is the country's premier indoor golf and entertainment experience, with 26 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.
The Director of Golf is the caretaker of every guest's golf journey. The Director of Golf is charismatic, people-oriented, gets to know guests on a first-name basis, demonstrates proficiency with our golf simulators and other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all golf operations at the location.
Responsibilities include, but are not limited to, the following:
● Hire, manage, and train golf staff, including Assistant Director of Golf
● Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets
● Liaise with Director of Instruction to manage golf coaches’ availability and performance to meet location’s lesson & fitting revenue goals
● Set and manage above-and-beyond service standards for all golf staff
● Actively evaluate golf staff performance to ensure day-to-day business needs are met
● Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement
● Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
● Proficiency in golf simulator technology; adhere to quality control processes to ensure all simulators are maintained
● Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up to date
● Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings
● Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses
● Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager (Social) and other corporate representatives
● Provide excellent account services throughout the membership process from onboarding to termination
● Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed
● Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
● Verify guests' legal drinking age
Required Qualifications:
● Passion for the game of golf
● 5+ years of hospitality, hotel, golf course/club, or sports management experience preferred
● Strong leadership ability and willingness to lead by example
● Exemplary communication, time management and organization skills
● Social and interpersonal skills required to cultivate meaningful relationships with our guests
● Familiarity with swing analysis technology and launch monitor technology
● Upbeat energy and enthusiasm and a positive attitude
● Ability to cultivate resolutions quickly and manage customer expectations
● Ability to work in a fast paced environment
● Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
● Availability to be present in the space at high value times
Pay: Salary $60-65K, plus Bonus potential (see below)
Job Type: Exempt, Full time
Schedule: Nights and Weekends Required
Additionally, wages for teaching lessons / club fitting, if applicable, are provided. You will also have the opportunity to earn incentive-based compensation through a bonus program, based on the membership retention and performance related revenue.
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Your success is a train ride away!As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The...
...necessary. Provides clients/patients/residents education designed to enhance understanding and... ...and incorporate knowledge of current research into daily treatment of clients/patients... ...Samaritan has a Drug Free Workplace Policy. An accepted offer will require a drug screen...
...ManTech seeks a motivated, career and customer-orientedProgram Security Officer 2 PSO 2 to join our team in Chantilly, VA. Responsibilities include but not limited to: Provides advice and assistance regarding a range of security issues and concerns to government...
...Highsnobiety is looking for a connected and highly organized Freelance Talent Director to join our editorial team. This freelance role is... ...: Leverage existing relationships within the talent and agency world to secure access to a wide range of high-profile and culturally...
...who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking experienced System Test Technician's to join a cutting edge IT company in Georgetown, TX . Sound good? Take a closer look below. You owe it to yourself...