Join The #1 Furniture Company-Join The #1 Furniture Brand
Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
Summary
The Global Services Tech - Lead independently manages, leads and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members. This entails using advanced technical skills for troubleshooting & development of device images of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these skill sets, this role has an advanced technical understanding of Networking, Wireless Systems, UPS, Data Center operations, & IoT. Proficient in Mobile Device Management technologies including Intune, Soti, MDM. This position requires advanced technical ability to independently evaluate, prioritize, document, and resolve complex customer incidents and service requests.
The Global Services Tech – Lead is expected to identify areas for process improvement, develop technical solutions, and be a technical advisor to the team. This role is expected to take a larger role working with the business to improve processes and resolve issues.
The role involves creating and maintaining comprehensive documentation of processes in our knowledge base, while also reviewing and improving existing documentation to ensure consistent and efficient problem resolution across the team. The Global Services Tech - Lead will deliver exceptional customer service while providing advanced technical support and implementing effective troubleshooting solutions with minimal supervision.
This position includes taking a technical lead role on technical projects and actively collaborating with cross-functional teams to achieve shared goals, which may require travel. This role must enforce company computer security policies, software standards, and other organizational procedures, while also identifying and implementing process improvements. This role serves as a technical resource for Global Services Tech I, II, III team members and may provide mentorship and guidance on complex issues.
Primary Job Functions
Education:
• Associate degree in Computer Science, Information Systems or related field or equivalent work experience, Required
Experience:
• Minimum 10 years providing end-point technical support experience
Licenses or Certifications
• CompTIA A+
• CompTIA Network+
• ITIL Foundation Certification
• Microsoft 365 Certified: Endpoint Administrator Associate
• Apple Certified Support Professional (ACSP)
• Cisco Certified Network Associate (CCNA)
• ITIL Practice Manager (PM)
Apply today and find your home at Ashley!
Benefits We Offer
Our Core Values
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.
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