Intern - India Job at Cornerstone onDemand, United States

SWVNdjJKOHVvdFN4bkpTdFVyaG5jNVA1Z1E9PQ==
  • Cornerstone onDemand
  • United States

Job Description

**Global Customer Support - Intern- Escalations Team** This role is part of the Global Customer Support Team, responsible for triaging incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage. **In this role you will...** + Monitor case escalation inbox and provide email acknowledgement responses to internal requestors. + Review case escalation email requests and ensure the required information is provided. If not, request appropriate details. + Create a case escalation in Salesforce CRM. + Ensure proper ownership and action are taken on case escalations. + Perform basic reporting on the volume and quality of case escalation requests. **You've got what it takes if you have...** + 0-6 months experience into Product support. + Technical aptitude and willingness to learn. + High organizational skills and attention to detail. + Experience with customer service management software (Salesforce a plus). + Customer Service or Technical Support experience. + Proficient with Microsoft Office applications + Strong analytical and problem-solving skills. + Added Advantage-Familiar with support workflows and processes and experience working with CRM applications like Salesforce in an SLA-driven ecosystem. + The role requires working in a 24x7 environment (mostly US shifts). + Location - Pune MH (on-site) \#LI-Onsite Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Job Tags

Local area, Shift work,

Similar Jobs

Carter Lumber

CDL Class A Driver - Part Time Job at Carter Lumber

 ...same. Description As one of our CDL Delivery Specialists, you will be responsible...  ...locations East of the Mississippi and to local customer jobsites in a safe and timely...  ...Requirements: ~ Previous delivery experience, preferably with building materials~ An... 

Window World of New Hampshire & Southern Maine

Window & Door Installer/Tech Job at Window World of New Hampshire & Southern Maine

 ...materials. Dependable workload, job list, and support from Window World to handle issues on the jobsite and questions from homeowners...  ...the United States. To keep up with growing customer demand, to install pre-sold window and door projects. Our energy-efficient... 

HireTalent - Staffing & Recruiting Firm

Frontend Developer Job at HireTalent - Staffing & Recruiting Firm

 ...W3C, and CSS3. Skills Preferred: ~3 to 5 years of experience in the following: -development, upgrade, and maintenance of WordPress websites; -fixing front end related bug issues on existing client website and HTML prototypes; -updating and creating print media... 

UFM

Maintenance Technician Job at UFM

 ...The Maintenance Technician is responsible for the day-to-day operations of the manufacturing plant and assumes responsibility for maintaining...  ...position will be responsible for a wide variety of general building maintenance, maintaining site services, and manufacturing... 

Kaiser Permanente

Linen Room Attendant Job at Kaiser Permanente

Job Summary:No available information.Essential Responsibilities:+ Unloads clean linen from hospital laundry trucks; delivers o linen room and stocks linen on shelves.+ Loads linen on carts; delivers, stocks and cleans par level locations and linen supply carts.+ Delivers...