IT Support Associate Job at SaviorLabs, Boxford, MA

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  • SaviorLabs
  • Boxford, MA

Job Description

Job Description

Job Description

Title: IT Support Associate

Location: In-Office – Boxford, MA
Company: SaviorLabs
Job Type: Full-Time | Entry-Level | Training Provided

 

Do you enjoy helping people solve problems? Want to launch your career in tech without needing prior experience?
SaviorLabs is looking for a friendly, dependable, and motivated individual to join our growing team as a Client-Facing IT Support Associate .

This role is perfect for someone who may not have a deep technical background yet but is eager to learn, shows initiative, and communicates well. You'll be the first line of support for our clients—responding to requests, resolving basic issues, and keeping things organized behind the scenes. We’ll teach you what you need to know—you bring the curiosity, work ethic, and great attitude.

What You'll Be Doing:

  • Triaging and managing incoming support tickets to ensure nothing falls through the cracks
  • Resolving common tech issues like login problems, printer setups, or slow computers (we’ll train you!)
  • Communicating clearly and professionally with clients via phone, email, and in person
  • Keeping ticket documentation accurate and up to date
  • Helping improve internal support processes as you grow in the role

What We’re Looking For:

  • Strong communication and interpersonal skills—you genuinely enjoy helping people
  • A self-starter who follows through and pays attention to details
  • Organized, reliable, and able to handle multiple requests calmly
  • Excited to learn and comfortable asking questions
  • Previous work experience (in any field) and a track record of showing up and doing the job well

No IT certifications or degrees required—we’ll teach the right person.

Why Join Us?

SaviorLabs is a growing, client-focused IT services company that values both excellence and people. You’ll be part of a small, collaborative team where your work makes a real impact. We care about your growth and will support you as you learn.

Ready to get started?
Apply today with a short message telling us why this role sounds like a good fit for you. We’d love to hear from you—even if your background isn’t traditional.

Job Tags

Full time, Work experience placement, Work at office,

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