Job Description

Overview of the Role

We’re looking for a technically adept and customer-focused Lead Field Technician – WiFi to join our Field Operations team. In this role, you’ll lead wireless network deployments at hospitality properties, ensuring reliable connectivity that exceeds guest expectations. You’ll be the boots-on-the-ground link between engineering and execution.

What You’ll Do

• Lead WiFi installation projects from planning to post-install audits
• Conduct site surveys and AP placement validation using heatmapping tools
• Train and oversee technicians on best practices for wireless deployments
• Troubleshoot connectivity and performance issues in the field
• Coordinate with Deployment managers to finalize layouts and ensure alignment
• Provide post-install support and customer education as needed
• Maintain professionalism and empathy in customer communications

What You Bring

• Must-Haves:
  • 3+ years of experience in WiFi deployment or networking
  • Hands-on experience with Ubiquiti, Ruckus, Cisco, or Aruba systems
  • Ability to interpret heat maps and conduct signal testing
  • Understanding of network topology and bandwidth management
  • Clear communication and team leadership skills
  • Willingness to travel nationwide
• Nice-to-Have
  • CWNA or similar wireless certification
  • Experience with Ekahau or similar survey tools
  • Familiarity with hospitality or multi-unit deployments

Why You’ll Love It Here

• Wellness perks include mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it
• Per diem while traveling
• All tools provide

Who We Are

We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a  Top Workplace and one of the  Fastest Growing Companies in Utah , we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

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