Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

SU9FazNwVWxxOSsxbUphb1diSnNlNVQrZ0E9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Cox Communications

Advertising Account Executive II (Cox Media) Job at Cox Communications

 ...Great things never came from comfort zones. At Cox Media, our employees are continually pushing the boundaries of innovation, helping companies, customers and communities unlock the power of connection - all while developing a great career with a company that cares.... 

Buckhead Meat and Seafood

Food Safety Technician - Career Growth Opportunities Job at Buckhead Meat and Seafood

 ...standard operating procedures, pest control, good manufacturing practices, approved supplier program, foreign material control, plant sanitation, chemical control, product quality assurance, FSQA Customer complaints, food defense and security Assist in Employee Training of... 

The Cake

Copywriter Job at The Cake

 ...Social Type: Freelance, 40 hrs/week Start: Interviewing now Length: 3+ month contract Location: Hybrid San Francisco + Remote Compensation: Up to $65/hr (DOE) A leading in-house creative studio is hiring a Senior Copywriter to bring brand voice to... 

Untitled Entertainment

Assistant to Talent Managers Job at Untitled Entertainment

 ...Entertainment is seeking an experienced assistant to support two talent managers in person atour Los Angeles office. The desk is high-...  ...contribution, and growth potential. One year desk experience at an agency or talent management company is required. This is a great... 

ACL Digital

Senior Embedded Software Engineer (San Diego) Job at ACL Digital

 ...years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. 2. 4+ years of experience in software engineering or related field 3. Experience with embedded software development on ARM Based platforms 4. Deep understanding of...