Job Description

Request: Visitor Relations Spec A

Location - Mukilteo, WA - Preferred

Primary duties:

• Proficient with ticket sales and point-of-sale systems for transactions.
• Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions.
• Greets large groups, verifies IDs, and ensures smooth group visits.
• Follows financial procedures for ticketing and sales transactions.
• Answers incoming calls; operates telephone and intercom equipment proficiently.
• Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups.
• Assists with resolving tour schedule conflicts and handling guest questions and concerns.
• May support Public Tour activities as needed.
• Learns and executes all safety procedures. Proactively identifies and reports safety concerns.
• Collaborate with colleagues for work and break rotations; complete daily assignments as requested.
• Available to work a flexible schedule (early, late and mid-shifts), including weekends, holidays, and special events.
• Completes required training as scheduled and participates in team meetings.
• Other duties as assigned by leadership team members.

The successful candidate:

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
• Communicates fluently in English, with the ability to engage in additional languages a plus.
• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
• Prefer experience with technology related to events, exhibits or POS.
• Related to events, exhibits, or POS
• Proficient with Microsoft Office tools.

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