Job Description

Senior Loyalty Program Manager

📍 Location: Tysons Corner, VA

We’re hiring a Senior Program Manager to drive the strategic vision and execution of a robust, enterprise-wide loyalty program for a leading financial services organization. This role is pivotal in shaping an innovative, member-centric loyalty ecosystem that fosters deep engagement, strengthens customer relationships, and fuels long-term growth.

🔹 What You'll Do

• Champion the end-to-end delivery of the loyalty program—from concept through launch—ensuring alignment with overarching business goals.
• Collaborate across Technology, Compliance, Risk, Finance, Marketing, Operations, and Data teams to coordinate seamless execution.
• Innovate using member insights and market intelligence to design loyalty initiatives with measurable impact.
• Develop and maintain program roadmaps, timelines, milestones, and risk strategies; lead stakeholder meetings and drive program accountability.
• Establish performance metrics to monitor program health, ROI, and satisfaction; drive continuous optimization.
• Ensure adherence to regulatory compliance and internal governance across all phases of development.

🔹 Your Experience & Skills

• 10–15+ years in program management, ideally within financial services or customer engagement domains.
• Proven success leading complex, cross-functional programs at an enterprise scale.
• Direct experience with launching or scaling loyalty, rewards, or engagement platforms preferred.
• Mastery of strategic planning and execution in fast-paced, matrixed environments.
• Strong presentation, facilitation, and stakeholder management skills.
• Proficiency with tools like JIRA, Smartsheet, Monday.com, and agile/waterfall methodologies.

🔹 Preferred Qualifications

• PMP or similar certification.
• Background in consumer banking, credit cards, or member-based financial models.
• Expertise in CRM ecosystems and data-driven loyalty strategy execution.

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