Facilitates clinical communication between hospital staff and patients whose primary language is Spanish. Essential Duties & Responsibilities (including but not limited to): 1. Medical interpreting between clinician and patient during face-to-face or telephone encounters. 2. Acts as a liaison between patients and staff. 3. Informs clinicians about cultural considerations when treating Spanish-speaking patients. 4. Interpreter for ancillary departments. 5. Interpreters between non-clinical staff and patients as needed. 6. Provides support and coverage for the Interpreter Services Coordinator as needed. 7. Edits translated materials. 8. Identifies areas where the hospital can better meet the needs of Spanish communities, i.e.., outreach, signage, etc. 9. Explains interpreter model to clinicians and patients. 10. Assists with training staff interpreters. 11. Orients patients to hospital as needed, i.e., L & D tours, community events, etc. 12. May perform on-call services on evenings and weekends/holidays. 13. May assist with Community Health classes needing a Spanish interpreter. 14. Performs other duties as needed. Minimum Qualifications: 1. Bachelor of Arts or equivalent degree or experience. 2. Excellent rating on Interpreter Assessment Evaluation. 3. Bi-lingual (oral and written) bi-cultural skills. 4. Medical interpreting skills, including accuracy and memory. 5. Basic anatomy and physiology vocabulary in English and Portuguese. 6. Experience working as an interpreter in a clinical environment. 7. Ability to work well as a team with clinicians and patients. 8. Excellent interpersonal and communication skills. Physical Requirements & Environment: 1. Normal office environment 2. Outpatient clinical environment with some exposure to infectious diseases and cleaning solutions. 3. Adherence to safety procedures minimizes the risk of injury. 4. Normal office environment for administrative duties. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
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